Glossary
DOT Refund Rule
Definition: The US Department of Transportation (DOT) refund rule requires airlines to provide automatic cash refunds for significantly delayed or cancelled flights, and for services like checked bags that aren’t delivered as promised.
The DOT’s refund rules have been significantly strengthened in recent years. Airlines operating in the US must now provide automatic cash refunds (not vouchers) when flights are cancelled or significantly changed, checked bags are significantly delayed, or paid ancillary services aren’t provided.
A "significant change" is defined as: a departure or arrival time change of 3+ hours for domestic flights or 6+ hours for international flights, a change in departure or arrival airport, an increase in connections, or a downgrade to a lower class of service. The refund must be issued within 7 business days for credit card purchases.
For business class travellers, the DOT refund rule provides important protection on high-value tickets. If your business class booking is significantly changed or downgraded, you’re entitled to a full cash refund. BookMyBusinessClass advocates for clients’ refund rights and assists with DOT refund claims when flights are disrupted.