Glossary
Travel Agent
Definition: A travel agent is a professional who arranges and sells travel services including airline tickets, hotels, and tours on behalf of clients, often accessing inventory and pricing not available to the general public.
Despite the rise of online booking, travel agents remain essential for complex and premium travel. Agents use GDS systems to access fare inventory that isn’t visible on consumer websites, construct intricate multi-segment itineraries, and apply industry expertise to find the best options for each client.
IATAN-accredited travel agents have access to wholesale consolidator fares, published fare discounts, and airline-specific promotions not available online. They also provide service that algorithms cannot: understanding a client’s preferences, handling disruptions, and providing personalised recommendations.
For business class travellers, an experienced agent is particularly valuable. The savings from consolidator access on a single business class booking often exceed $1,000–$5,000, more than justifying the relationship. Agents also save time by handling complex bookings, changes, and cancellations. BookMyBusinessClass combines IATAN accreditation, GDS expertise, and specialisation in premium cabins to deliver the best possible business class fares.